FREQUENTLY ASKED QUESTIONS
Product Related FAQs
Do you offer RX?
No, we currently do not offer prescription lenses.
Can I custom order?
We currently do not offer customization on eyewear. For further questions please email our customer service team at Service@EdgeEyewear.com or call (866)213-7204.
What are the measurements on the frames?
Frame measurements can be found on each product page. A variety of measurements have been included so you can be sure of finding the right fit!
What is Vapor Shield?
Edge Eyewear pioneered the world’s first true military grade anti-fog called Vapor Shield. This permanent anti fog technology is impervious to steam, vapor, and condensation even in the most extreme conditions and temperatures. Vapor Shield lenses have passed lab tests transitioning between-44° (-42°C) and 76°F (24°C) and environments with 80% humidity at 125°F (52°C) with no fogging.
Can I purchase replacement lenses?
We apologize we currently do not offer replacement lenses. For further questions please email our customer service team at Service@EdgeEyewear.com or call (866)213-7204.
How should I clean my lenses?
Always use the Edge microfiber cleaning bag. This eliminates the opportunity for scratches, damage to the coatings like Vapor Shield, and will prolong the life of the glass. Store the glass in the cleaning bag when not being used to maximize the life span of the glass and to prevent possible further damage. Never use chemicals to clean these glasses as this can prematurely damage coatings as well. Normal wear and tear as well as sweat will eventually break down the coatings after time. That time is different from each person and their acidity levels and/or the caustic environments they work in. Water can be used to help clean lenses but once again, depending on the chemicals found in the water, eventually it could breakdown the coatings prematurely. Never use anti-fog spray on a glass using Vapor Shield coating. This will cause damage to the glass as they are 2 distinct types of anti-fog systems and are applied differently. When using a lens wipe, this can potentially reduce the life span of coating.
Where can I find information on frame standards?
Safety standard information can be found on each product page. If you have additional questions, please feel free to reach out to our customer service team for more information.
How does Edge test their glasses?
All Edge Eyewear is independently tested by the accredited COLTS Laboratories to meet ANSI Z87.1+2015 and Ballistic MCEPS GL-PD 10-12 standards.
How often should I replace my safety glasses?
It's a good idea to replace your safety glasses whenever the lenses get scratched enough to obscure vision or the frames become damaged enough to impact the comfort or fit of the glasses.
How should I transport my eyewear?
Edge Eyewear should be stored in a soft eyeglass bag or case.
What methods of payment are accepted?
Visa, Mastercard, American Express, Shop Pay, Google Pay, and Apple Pay are accepted on our site.
Are my personal details secure?
All transactions on our website are PCI Compliant. This means our web host:
•Maintains a secure network.
•Maintains a vulnerability management program.
•Regularly monitors and tests networks.
•Protects cardholder data.
•Implements strong access control measures.
•Maintains an information security policy.
Credit Card data is not stored on our site, or on our host computers. You can request to have your data removed at any time. Learn more about PCI Compliance here: https://www.shopify.ca/security/pci-compliant.
Should I receive an order confirmation?
Yes. You will receive order confirmation within 24-hours of making your purchase.
What is your warranty policy?
Edge offers a manufacturing and workmanship defect warranty for up to 1 year from the date of purchase, with valid proof of purchase. This warranty does not cover scratched lenses, wear and tear, improper care or any accidental damage to the frame or lenses. Any alterations to the frame or lenses void the warranty. Apparel and accessories are not covered under warranty. We currently do not offer repairs or replacement parts on any models.
Edge has sole discretion to determine what qualifies as a defect. All evaluations are done through photo submissions. If your warranty is approved, we will require a photo of the product destroyed prior to issuing a replacement. We do not require physical products to be returned to us for evaluation unless it is necessary for quality control. In this event, a prepaid label will be provided. To create a warranty request, please visit: https://edgeeyewear.com/pages/warranty
What happens if I scratch my lenses?
We currently do not offer replacement lenses or parts. If you are having an issue with your glasses, please email our customer service team at Service@EdgeEyewear.com or call (866)213-7204.
Do you offer warranty on apparel?
We do not offer a warranty on apparel. If you have an issue with your item, please email our customer service team at Service@EdgeEyewear.com or call (866)213-7204.
We want you to love your Edge Eyewear purchase. If you have any questions or concerns with your order, please contact our customer service department right away.
The Edgeeyewear.com return policy is simple. We accept returns for 30 days from the original purchase date for full retail online orders. Please note the product must be unused, unworn and in the original packaging to be returned. Purchases made through Expert Voice are a final sale and not eligible for return. We are unable to accept returns for Edge products purchased outside of edgeeyewear.com.
I received the wrong order
We apologize for any mix-up! Please contact our customer service team for a correction by emailing us at Service@edgeeyewear.com or call (866) 213-7204.
I bought eyewear from another site/store and need to return it?
Please contact the store you purchased from for more information on their return policies.
Shipping & Delivery
What is Route Protection?
Route's is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. *Edge is NOT liable for any lost, stolen, or damaged packages that opt out of Route&+*
Do you ship worldwide?
Not yet. Currently, we are only shipping to the US. Be sure to sign up for our email list for all the latest Edge updates and news.
What is the shipping cost?
Standard shipping cost is $5.99 per box in the USA.
Can I cancel my order?
Once an order has been placed, our team will process each order as quickly as possible. All orders are expected to be processed within one business day, the time for cancellation will be very minimal. If you need to cancel an order the best course of action would be to reach out to our team to assist – Please email us at Service@edgeeyewear.com or call (866) 213-7204.
How long will it take for delivery?
We typically ship orders the next business day. Once you receive your shipping confirmation email, you may track your order through the provided tracking number.
Who will deliver my order?
FedEx is our primary shipping service.
How can I track my order?
You will be sent a shipping notification email with tracking details included for your package. You can use this tracking number either by clicking the link in the email or by entering the number on the FedEx website.
Can I expedite my order?
We do not offer expedited shipping; we have a standard FedEx 2-day shipping option with a $5.99 shipping rate. We also offer in-store pick-up one business day after order confirmation has been received. For in store pick up, please make sure to provide a Photo ID alongside your Edge Eyewear order confirmation email. We are located at 1221 Marshall Way, Layton UT 84041.
Can I return my order in person?
Yes, we do accept local returns if they meet the same criteria as our 30-day exchange and return policy. Product must be unused, unworn, in resalable condition, and in original Edge Eyewear packing.
Can I get an exchange or refund?
Yes, eligible eyewear can be returned within 30 days from the date of purchase granted they have not been used and is in the original Edge Eyewear packaging. Apparel can be returned for exchange but not for a refund. Please refer to our Returns policy for more information.
Where do I enter my promo/discount code?
Discount codes and promotions can be entered on the first screen at checkout, directly under the product listing, in the box labeled “Gift Card or discount code”.
How do I use a gift card?
Gift Cards can be entered on the first screen at checkout, directly under the product listing, in the box labeled “Gift Card or discount code”.
Bulk Buying Information
Quantities of 6+ can use the code: BB20for 20% off.Quantities of 9+ can use the code: BB25for 25% off.
The discount will not automatically be added in the cart. You will need to manually enter the code if you meet the quantity threshold requirements.
For more information click here.