Refund policy

Returns & Refund Policy

We want returns to be simple. Edge Eyewear accepts eligible returns within 30 days of the original purchase date. Returned items must be unused, in new condition and in their original packaging.

Did You Add Checkout+ to Your Order?

Your return and package protection benefits depend on whether Checkout+ was added to your order at checkout.


ORDER INCLUDED CHECKOUT+

Checkout+ Orders

Your order includes added return and shipping protection benefits.

  • 30-day returns
  • Free domestic return shipping
  • Swap Protect coverage for eligible packages lost, stolen or damaged in transit
Start a Return Lost, stolen or damaged package? File a claim →
ORDER DID NOT INCLUDE CHECKOUT+

Standard Orders

You can still return eligible products within our standard return window.

  • 30-day returns
  • Customer is responsible for return shipping costs
  • Not eligible for Checkout+ claims
  • Contact service@edgeeyewear.com to start your return

For lost, stolen or damaged in transit packages, contact Edge Eyewear Customer Service at service@edgeeyewear.com for more information.

Start a Return

For returns of orders that added Checkout+, please use our convenient Returns Portal:

Return or Exchange an Item

This includes situations such as:

  • Ordering the wrong size or style
  • Changing your mind
  • Exchanging an eligible product
  • Returning an eligible product for a refund

Customers who added Checkout+ to their domestic order receive free return shipping.

Customers who did not add Checkout+ are responsible for the cost of return shipping. For those orders without Checkout+, please contact service@edgeeyewear.com to start your return.

Lost, Stolen or Damaged Packages

If you added Checkout+ to your order, your shipment includes Swap Protect coverage for eligible packages that are lost, stolen or damaged in transit.

Eligible claims can be submitted through our Claims Portal:

Report a Lost, Stolen or Damaged Package

When Can I File a Claim?

Package marked delivered, but missing or stolen:
Claims may be filed beginning 5 days after the delivery date and must be submitted within 30 days of the delivery date.

Package presumed lost and not marked delivered:
Claims may be filed beginning 5 days after the last tracking checkpoint and must be submitted within 30 days of that tracking update.

Package damaged in transit:
Claims may be filed at any time within 30 days of the delivery date.

Claims are available only for orders that included Checkout+.

If your order did not include Checkout+ and you experience a shipping issue, please contact our Customer Service team for assistance.

Refunds

Once your return is received and inspected at our warehouse, approved refunds will be issued to the original form of payment.

Please allow your financial institution additional time to process and post the refund after it has been issued.

Return Shipping

For domestic orders with Checkout+, eligible return shipping is included.

For orders without Checkout+, customers are responsible for return shipping costs. If instructed to ship your return directly to Edge Eyewear, you may use the carrier of your choice.

Return Address

Edge Eyewear
1221 Marshall Way
Layton, UT 84041

Questions?

If you need help with a return, refund or order issue, please contact our Customer Service team at service@edgeeyewear.com.